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Thanks Waitrose

7th Jan 2011, 18:26:43

By James Stocks

A non-canned response in three minutes? Impressive.

Subject: Waitrose Customer Feedback (SR 1-56006983-7)
Date: 7 January 2011 17:46:32 GMT
To: James Stocks <>

-----Original Message-----
> From:
> Sent: 07/01/2011 17:43:14 GMT
> To:
> Subject: WaitroseDeliver order 6567588

> Hello,

> I recently received order 6567588, but have found it to be missing 2x McVitie's mini cheddars
> (2 @ £0.96) yet we have been charged for them. Please could I have this deducted from my
> bill?

> Many thanks in anticipation,
> James.

Thank you for your e-mail.

I am sorry to learn of the problems you have experienced with your WaitroseDeliver, order number 6567588.

I have contacted the branch that dealt with your order and they will issue a refund to your payment card which should appear as a credit on your next billing statement.

I hope that you will accept my apologies for any inconvenience caused and that you will continue to shop online with WaitroseDeliver.



Waitrose Customer Sales and Support.

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