7th Jan 2011, 18:26:43
A non-canned response in three minutes? Impressive.
Subject: Waitrose Customer Feedback (SR 1-56006983-7)
Date: 7 January 2011 17:46:32 GMT
To: James Stocks <email@example.com>
> From: firstname.lastname@example.org
> Sent: 07/01/2011 17:43:14 GMT
> To: email@example.com
> Subject: WaitroseDeliver order 6567588
> I recently received order 6567588, but have found it to be missing 2x McVitie's mini cheddars
> (2 @ £0.96) yet we have been charged for them. Please could I have this deducted from my
> Many thanks in anticipation,
Thank you for your e-mail.
I am sorry to learn of the problems you have experienced with your WaitroseDeliver, order number 6567588.
I have contacted the branch that dealt with your order and they will issue a refund to your payment card which should appear as a credit on your next billing statement.
I hope that you will accept my apologies for any inconvenience caused and that you will continue to shop online with WaitroseDeliver.
Waitrose Customer Sales and Support.